JW Marriott Miami Review

Miami, FL
mid-scale
1 King | Room 2105
Jun 19, 2022
Main hotel image

Hotel Rating

3.7/ 5.0

Good

Weighted across 9 categories

Bed Comfort
3.00
Gym
3.50
Internet Speed
5.00
Location
4.50
Pool
3.50
Room Amenities
4.00
Room Cleanliness
4.00
Service
4.50
Value
2.50

The Bottom Line

What We Loved

  • Early check-in (9 am) provided.
  • Good location in Brickell, close to Brickell City Centre & restaurants.
  • Upgraded to lounge access room (21st floor).
  • Key card activated elevator.
  • Gym, while small, is open 24 hours. Note you have to walk through the spa to access.
  • Fast wifi (100+ Mbps).
  • The front desk staff was nice during check-in.
  • The room was spacious and had a desk, chair & Illy coffee machine

What We Didn't Like

  • No in-room fridge for personal items, the fridge in the room is a stocked minibar
  • One robe in the room (requested a 2nd which was promptly delivered).
  • The bathroom was small, with one sink & a tub/shower combination that was difficult to get in and out of.
  • No water view and the room looks out at the nearby hotel pool.
  • In the room coffee machine did not go to sleep and flashed a light during the night.
  • The motion-activated light in the bathroom was unable to be turned off or dimmed. It was very bright & along with the flashing Illy night, which was very disruptive to the sleep cycle.
  • The pillows were soft & did not provide adequate support.
  • The room was outdated with visible wear & tear.
  • The bed was not comfortable, high partner motion transfer.
  • Windows are not soundproofed, could clearly hear music from cars on the street, 21 floors below.
  • The lounge was not frequently stocked. At noon it was out of coffee cups & guests were bringing cups from their rooms to use in the lounge.

The Verdict

Spent 40k points on a one-night stay during our two weeks in Miami. While the staff was attentive and courteous, the dated room made the stay feel more like a Holiday Inn than Marriott's luxurious JW brand. Rooms on the 7th floor are updated and bookable as an "Inspired" Guest Room. For 40k points or less than $250 a night, I would book a stay in the Inspired room instead.

Technology & Amenities

Internet SpeedExcellent
100Mbps

Can you...

Check Email & Browse
Video Call (Zoom, FaceTime)
Watch Netflix / HD Streaming
Stream in 4K
Tech Available
Key Card for Elevator
Guest In-Room Tablet
Mobile Key Access
Smart TV
Wired Internet
Hospitality App/Texting
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