JW Marriott Los Angeles L.A. Live Review
3.78
Good
Hotel rating breakdown
Gym
WiFi
Service
Cleanliness
Room Amenities (TV, Coffee machine etc.)
Value
Bed Comfort
Pool
LocationBottom Line
What we loved
- Great location in downtown LA. Close to shops, restaurants, Staples Center & LA Convention Center.
- Exceptional staff: fast response to requests, in-room dining arrived on time or earlier than quoted.
- Great food: ordered dinner & breakfast & everything tasted great. Appreciated they offered in-room dining with plates & silverware.
- Spacious room with a nice view (on the 17th floor)
What we did not like
- The bed was meh (rated 3/5), decent for 2 nights, but not as comfortable as other JW hotels.
- The in-room coffee machine was subpar for the JW brand (Illy coffee stand in the lobby, Starbucks behind the hotel)
- Small gym & small pool
- $30 daily destination fee. While I appreciated the tickets to the Grammy Museum, not a fan of destination fees, especially since at check-in I was not informed about how to claim offers & had to come back downstairs to inquire & get the applicable vouchers.
- The hotel did not notify us about hosting the LSU v UCLA game. The hotel was packed, causing lines to form, with little to no enforcement of the mask mandate (all staff were masked).
Verdict
We paid $517 ($189/night + $30 daily destination fee & taxes) for our two-night stay. Overall a nice stay in downtown LA would stay again if less than $200/night, and they are not hosting an event after COVID things settle down.
Hotel Techology & Amenities
Internet Speed
14Mbps
This internet speed is great for:
Web Browsing
Emails
Zoom Meetings
Streaming Music
Streaming Youtube
TV Ports, Plugs & other tech
Availiable in the room/hotel:
Yes
Key Card needed for Elevator
No
Guest In-Room Tablet
No
Mobile Key Access
Yes
Chromecast/Smart TV
Yes
Wired Internet
No
Hospitality App/Texting
Booked a "Deluxe King Room" DTLA Getaway Package for $189/night which came with a $50/nightly hotel credit. Checking the package on August 30th the nightly rate had increased to $294/night.
After flying into LAX airport, taking the LAX FlyAway bus to Union Station & then taking the number 28 bus (which was free & I still don't know why), we finally arrived at the JW Marriott LA Live. We waded past the LSU paraphernalia to get to the lobby check-in. Check-in was fast & prompt and we were given keys to room 1738, a Deluxe King City View room.
The hotel charges a $30/nightly destination fee that includes a
- $20/night food & beverage credit,
- 2 tickets to the nearby Grammy Museum,
- 1 hour of bowling (& 2 rental shoes) at Lucky Bowling
- Daily popcorn at the Regal Cinema (with popcorn voucher)
- Daily yoga class
- Daily wine tasting
- Enhanced wifi (same benefit for Gold members)
After checking in & taking photos of the room, we ordered room service.
For our first meal, we spent $117, which was $87 for food & $31 in fees
- Wagyu burger ($28)
- Ceaser salad ($12)
- Chicken wings ($16)
- Pasta bolognese ($21)
- Ginger Ales ($5)
- Diet Coke ($5)
- Hot water & 2 teacups ($0)
We were quoted a 30-minute wait time for our meal & it arrived in 20 minutes. All the food was delicious, my favorite was the pasta bolognese. I love fresh pasta & JW's Savoa restaurant is top-notch.
We ordered breakfast for our two mornings & both arrived promptly & were delicious.
This 17th-floor King room was very spacious & comfortable for our two-night stay. With great views of the Staples Center & LA convention center, the couch was a nice place to hang out after a day of exploring.
The TV allowed for YouTube streaming, and the bathroom shower had decent water pressure.
Video
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