JW Marriott Los Angeles L.A. Live Review

Los Angeles, CA
Sep 3, 2021
mid-scale Hotel
Deluxe King | Room 1738

3.77

Good

Based on weighted review scores.

Hotel rating breakdown

Cleanliness

Room Amenities (TV, Fridge etc.)

Location

4.5

Bed Comfort

3.5

Pool

Value

Gym

WiFi

3.5

Service

Bottom Line

What we loved

Great location in downtown LA. Close to shops, restaurants, Staples Center & LA Convention Center.
Exceptional staff: fast response to requests, in-room dining arrived on time or earlier than quoted.
Great food: ordered dinner & breakfast & everything tasted great. Appreciated they offered in-room dining with plates & silverware.
Spacious room with a nice view (on the 17th floor)

What we did not like

The bed was meh (rated 3/5), decent for 2 nights, but not as comfortable as other JW hotels.
The in-room coffee machine was subpar for the JW brand (Illy coffee stand in the lobby, Starbucks behind the hotel)
Small gym & small pool
$30 daily destination fee. While I appreciated the tickets to the Grammy Museum, not a fan of destination fees, especially since at check-in I was not informed about how to claim offers & had to come back downstairs to inquire & get the applicable vouchers.
The hotel did not notify us about hosting the LSU v UCLA game. The hotel was packed, causing lines to form, with little to no enforcement of the mask mandate (all staff were masked).

Verdict

We paid $517 ($189/night + $30 daily destination fee & taxes) for our two-night stay. Overall a nice stay in downtown LA would stay again if less than $200/night, and they are not hosting an event after COVID things settle down.

Hotel Technology & Amenities

Average

Internet Speed

14 Mbps

Good for:

Web Browsing

Emails

Zoom Meetings

Streaming Music

Streaming Youtube

Tech Available

USB Ports

HDMI Port

In-Room TV

Chromecast / Smart TV

Wired Internet Port

Bluetooth Speaker / Connectivity

Booked a "Deluxe King Room" DTLA Getaway Package for $189/night which came with a $50/nightly hotel credit. Checking the package on August 30th the nightly rate had increased to $294/night.

After flying into LAX airport, taking the LAX FlyAway bus to Union Station & then taking the number 28 bus (which was free & I still don't know why), we finally arrived at the JW Marriott LA Live. We waded past the LSU paraphernalia to get to the lobby check-in. Check-in was fast & prompt and we were given keys to room 1738, a Deluxe King City View room.

The hotel charges a $30/nightly destination fee that includes a

$20/night food & beverage credit,
2 tickets to the nearby Grammy Museum,
1 hour of bowling (& 2 rental shoes) at Lucky Bowling
Daily popcorn at the Regal Cinema (with popcorn voucher)
Daily yoga class
Daily wine tasting
Enhanced wifi (same benefit for Gold members)

After checking in & taking photos of the room, we ordered room service.

For our first meal, we spent $117, which was $87 for food & $31 in fees

Wagyu burger ($28)
Ceaser salad ($12)
Chicken wings ($16)
Pasta bolognese ($21)
Ginger Ales ($5)
Diet Coke ($5)
Hot water & 2 teacups ($0)

We were quoted a 30-minute wait time for our meal & it arrived in 20 minutes. All the food was delicious, my favorite was the pasta bolognese. I love fresh pasta & JW's Savoa restaurant is top-notch.

We ordered breakfast for our two mornings & both arrived promptly & were delicious.

This 17th-floor King room was very spacious & comfortable for our two-night stay. With great views of the Staples Center & LA convention center, the couch was a nice place to hang out after a day of exploring.

The TV allowed for YouTube streaming, and the bathroom shower had decent water pressure.

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