Hyatt Regency Dulles Hotel Review

Herndon, VA
economy Hotel
2 Queen Beds High Floor | Room # 1016

"Located just minutes from Washington Dulles International Airport and a short Metro ride to DC, our Herndon, VA hotel is conveniently located for both business and leisure travelers. Enjoy door-to-door service with our complimentary airport shuttle that runs on a set schedule to IAD. Ensure your travel is relaxing and seamless with our newly-renovated guestrooms, inviting atmosphere, and award-winning staff that is always here to help." - Hyatt.com


4.05

out of 5

Great

Hotel rating breakdown

iconLocation

4.5
iconValue

4.5
iconCleanliness

4.5
iconRoom Amenities (TV, Coffee machine etc.)

3.5
iconPool

3.5
iconGym

4
iconWiFi

1
iconService

4.5
iconBed Comfort

4
Quick Tip

The hotel airport shuttle runs every 30 minutes (:10 and :40).

Bottom Line

What we loved

  • Nice spacious lobby with ample seating.
  • Very pleasant staff; breakfast attendant Rosa was phenomenal.
  • Breakfast on both days was good. Ordered off the menu (rather than the buffett) and the food came out promptly, was a good temperature & tasted good.
  • Spacious room with two queen beds, sofa bed, and desk.
  • In-room amenities included a Mr. Coffee machine and a mini fridge.
  • Comfortable bed with 4 pillows of varying firmness.
  • Beds have motion-sensor lights that are helpful during the night. The bathroom also has a motion-sensored night light.
  • The hotel has a 24-hour airport shuttle that picks up twice per hour (10 minutes and 40 minutes after the hour).

What we did not like

  • The front desk is small with only two stations. Can see it getting congested during check-out with conference attendees.
  • Online photos looked more modern than the room in person. While there has been some renovation/updating the bones of the hotel are still old. 3 Elevators are small & slow (8 person max).
  • While spacious, the room lacks adequate outlets for the space. Many of the outlets are also commandeered for the in-room appliances and light fixtures.
  • Small bathroom, the toilet is close to bathroom door & shower door. At 5'2", I can stand in front of the toilet & width-wise (arms bent 90 degrees) can touch the wall to the shower door. Length-wise I can touch the back of the door to the wall behind the toilet.
  • There was one day when they were very slow to respond to text inquiries.
  • A hotel keycard was never needed for the elevator, which is a safety concern.
  • The walls are thin. We could hear our connecting room neighbor on the phone.

Verdict

After arriving on a red-eye, it was great to catch the free hotel shuttle (Ubers were $22 for the less than 2-mile journey) to this airport hotel. By airport hotel standards, for 5,00 Hyatt points a night (Category 1), this is a great base, with spacious rooms & friendly staff.

Hotel Techology & Amenities

Poor

Internet Speed

2Mbps

This internet speed is great for:

Web Browsing

Emails

TV Ports, Plugs & other tech

Availiable in the room/hotel:

No

Key Card needed for Elevator

No

Guest In-Room Tablet

No

Mobile Key Access

No

Chromecast/Smart TV

No

Wired Internet

Yes

Hospitality App/Texting

Hotel Amentities

Breakdown of ameities availiable in the room:

Nespresso

Coffee Machine Type

No

Toothpaste, Mouthwash etc.

Useable Fridge

Yes

Slippers/Robes

Bar Soap

Soap Type

Yes

Other Amenities


Photo Collage