Hyatt Regency Dulles Hotel Review

Herndon, VA
economy Hotel
2 Queen Beds High Floor | Room # 1016

"Located just minutes from Washington Dulles International Airport and a short Metro ride to DC, our Herndon, VA hotel is conveniently located for both business and leisure travelers. Enjoy door-to-door service with our complimentary airport shuttle that runs on a set schedule to IAD. Ensure your travel is relaxing and seamless with our newly-renovated guestrooms, inviting atmosphere, and award-winning staff that is always here to help." - Hyatt.com


4.05

out of 5

Great

Hotel rating breakdown

icon

Gym

4
icon

WiFi

1
icon

Service

4.5
icon

Bed Comfort

4
icon

Pool

3.5
icon

Location

4.5
icon

Value

4.5
icon

Room Amenities (TV, Fridge etc.)

3.5
icon

Cleanliness

4.5

Quick Tip

The hotel airport shuttle runs every 30 minutes (:10 and :40).

Bottom Line

What we loved

  • Nice spacious lobby with ample seating.

  • Very pleasant staff; breakfast attendant Rosa was phenomenal.

  • Breakfast on both days was good. Ordered off the menu (rather than the buffett) and the food came out promptly, was a good temperature & tasted good.

  • Spacious room with two queen beds, sofa bed, and desk.

  • In-room amenities included a Mr. Coffee machine and a mini fridge.

  • Comfortable bed with 4 pillows of varying firmness.

  • Beds have motion-sensor lights that are helpful during the night. The bathroom also has a motion-sensored night light.

  • The hotel has a 24-hour airport shuttle that picks up twice per hour (10 minutes and 40 minutes after the hour).

What we did not like

  • The front desk is small with only two stations. Can see it getting congested during check-out with conference attendees.

  • Online photos looked more modern than the room in person. While there has been some renovation/updating the bones of the hotel are still old. 3 Elevators are small & slow (8 person max).

  • While spacious, the room lacks adequate outlets for the space. Many of the outlets are also commandeered for the in-room appliances and light fixtures.

  • Small bathroom, the toilet is close to bathroom door & shower door. At 5'2", I can stand in front of the toilet & width-wise (arms bent 90 degrees) can touch the wall to the shower door. Length-wise I can touch the back of the door to the wall behind the toilet.

  • There was one day when they were very slow to respond to text inquiries.

  • A hotel keycard was never needed for the elevator, which is a safety concern.

  • The walls are thin. We could hear our connecting room neighbor on the phone.

Verdict

After arriving on a red-eye, it was great to catch the free hotel shuttle (Ubers were $22 for the less than 2-mile journey) to this airport hotel. By airport hotel standards, for 5,00 Hyatt points a night (Category 1), this is a great base, with spacious rooms & friendly staff.

Hotel Techology & Amenities

Poor

Internet Speed

2Mbps

This internet speed is great for:

Web Browsing

Emails

TV Ports, Plugs & other tech

Availiable in the room/hotel:

Elevator Key Card required

Guest In-Room Tablet

Mobile Key Access

Chromecast/Smart TV

Wired Internet

Hospitality App/Texting

Hotel Amentities

Breakdown of ameities availiable in the room:

Coffee Machine (Nespresso)

Toothpaste, Mouthwash etc.

Useable Fridge

Slippers/Robes

Soap (Bar Soap)

Additional Amenities - Sewing kit etc.

Photo Collage