Hyatt Regency Dulles Hotel Review

Herndon, VA
Sep 22, 2023
economy Hotel
2 Queen Beds High Floor | Room # 1016

"Located just minutes from Washington Dulles International Airport and a short Metro ride to DC, our Herndon, VA hotel is conveniently located for both business and leisure travelers. Enjoy door-to-door service with our complimentary airport shuttle that runs on a set schedule to IAD. Ensure your travel is relaxing and seamless with our newly-renovated guestrooms, inviting atmosphere, and award-winning staff that is always here to help." - Hyatt.com

4.05

Great

Based on weighted review scores.

Hotel rating breakdown

Bed Comfort

Location

4.5

Gym

WiFi

Service

4.5

Cleanliness

4.5

Room Amenities (TV, Fridge etc.)

3.5

Pool

3.5

Value

4.5

Quick Tip

The hotel airport shuttle runs every 30 minutes (:10 and :40).

Bottom Line

What we loved

Nice spacious lobby with ample seating.
Very pleasant staff; breakfast attendant Rosa was phenomenal.
Breakfast on both days was good. Ordered off the menu (rather than the buffett) and the food came out promptly, was a good temperature & tasted good.
Spacious room with two queen beds, sofa bed, and desk.
In-room amenities included a Mr. Coffee machine and a mini fridge.
Comfortable bed with 4 pillows of varying firmness.
Beds have motion-sensor lights that are helpful during the night. The bathroom also has a motion-sensored night light.
The hotel has a 24-hour airport shuttle that picks up twice per hour (10 minutes and 40 minutes after the hour).

What we did not like

The front desk is small with only two stations. Can see it getting congested during check-out with conference attendees.
Online photos looked more modern than the room in person. While there has been some renovation/updating the bones of the hotel are still old. 3 Elevators are small & slow (8 person max).
While spacious, the room lacks adequate outlets for the space. Many of the outlets are also commandeered for the in-room appliances and light fixtures.
Small bathroom, the toilet is close to bathroom door & shower door. At 5'2", I can stand in front of the toilet & width-wise (arms bent 90 degrees) can touch the wall to the shower door. Length-wise I can touch the back of the door to the wall behind the toilet.
There was one day when they were very slow to respond to text inquiries.
A hotel keycard was never needed for the elevator, which is a safety concern.
The walls are thin. We could hear our connecting room neighbor on the phone.

Verdict

After arriving on a red-eye, it was great to catch the free hotel shuttle (Ubers were $22 for the less than 2-mile journey) to this airport hotel. By airport hotel standards, for 5,00 Hyatt points a night (Category 1), this is a great base, with spacious rooms & friendly staff.