The Westin O'Hare Hotel Review

Rosemont, IL
mid-scale
2 Queen | Room 1104
Jun 22, 2024
Main hotel image

Hotel Rating

3.9/ 5.0

Good

Weighted across 9 categories

Bed Comfort
4.50
Gym
3.50
Internet Speed
2.00
Location
4.00
Pool
No Pool
Room Amenities
3.00
Room Cleanliness
4.00
Service
3.50
Value
3.50
Internet Speed
5.00

The Bottom Line

What We Loved

  • Complimentary airport shuttle, which was efficient located at Terminal 2.
  • Rooms were priced at $280 per night, we used 1 Free Night Award & 30k points for our 2-night stay. The day of our stay, room was listed as 29k points.
  • Good location in Rosemont, close to airport & a few restaurants.
  • Hotel has a full Starbucks in the lobby, which closes at 2 pm on the weekend, which was strange.
  • Comfortable bed with a sleep well balm available for use.
  • The room is spacious with the two Queens and we loved that the desk had wheels & was easily movable.
  • Staff responded promptly to inquiries via the "chat with us" feature in the app.

What We Didn't Like

  • Check-in agent was abrupt & did not provide any information about the hotel. Minimal interaction with other hotel staff.
  • Bathroom handheld shower leaks too much for it to be used.
  • Our TV was not working when we came in, the staff came in to fix it after waiting 30 minutes.
  • Keycard not needed for the elevator, a safety concern.
  • At first glance, the 2020 renovations looks good. After a few minutes, you notice the scuff marks & the old bones that still exist.
  • It was difficult to connect to the wifi, which once connected was slow (10 mbps)
  • There's only night stand and there is no master light switch available next to the beds. You have to turn off the master by the front door.
  • The bathroom automatic nightlight stayed on too long, especially during the night.

The Verdict

We needed a place to stay after a red-eye, where we used 30k points and a free night award. With a free airport shuttle, a recent renovation & location close to shops, it is a great 'airport' hotel base.

Technology & Amenities

Internet SpeedSlow
10Mbps

Can you...

Check Email & Browse
Video Call (Zoom, FaceTime)
Watch Netflix / HD Streaming
Stream in 4K
Tech Available
Key Card for Elevator
Guest In-Room Tablet
Mobile Key Access
Smart TV
Wired Internet
Hospitality App/Texting
Room Amenities
Coffee Machine(Generic Coffee)
Toothpaste
Useable Fridge
Slippers/Robes
Soap Provided(Wall Mounted)
Additional Amenities
mid-scaleRosemontILbusiness travelreviewed