The Confidante Miami Beach - The Unbound Collection by Hyatt Review
Miami Beach, FL
mid-scale
1 King Bed Ocean Front with Lounge Deck
Nov 1, 2021
Hotel Rating
4.0/ 5.0
Good
Weighted across 9 categories
Bed Comfort
4.00
Gym
4.50
Internet Speed
2.00
Location
4.50
Pool
4.00
Room Amenities
4.00
Room Cleanliness
4.00
Service
4.00
Value
3.50
The Bottom Line
What We Loved
- Great location on Miami Beach with direct access to the beach.
- Booked through Hyatt Privé which came with roundtrip transportation from Miami airport. They picked us up from the Hyatt Centric Brickell & dropped us off at Miami airport.
- Great staff: from check-in to the bartender and restaurant staff, everyone we encountered was nice & professional.
- The hotel has a Museum of Graffiti collection, with an available audio tour, which was nice during a rainy day at the hotel.
- Room decor definitely has beachy vibes with carpet & furniture. Outdoor furniture was bright yellow & blue, which simulated the sun & ocean.
- Oceanfront views were a show-stopper. Spent most of the time on the balcony on the lounge chairs.
- Two pools (albeit next to each other), one for families & one for adults.
What We Didn't Like
- Ambersweet restaurant was closed during our Monday to Wednesday stay. All food ordered was taken to-go.
- The hotel charged a 20% service fee on every order. This 20% charge was not taken off for Globalist breakfast orders.
- At 350 square feet, the room & bathroom was small. I intentionally booked the King Deluxe to have a sofa & the "upgraded" room did not have a sofa.
- Wished the hotel had a more authentic Miami menu, including Peruvian, Cuban, or Venezuelan food.
The Verdict
Booked a King Deluxe for $239 (+ taxes & fees) per night & was upgraded to an Oceanfront with Lounge Deck. I booked this hotel specifically to be close to the beach, to lounge in the Miami sunshine & this hotel was perfect for that type of trip.
After living & working in South Florida for almost 10 years, I have come to tolerate Miami's lackluster customer service & premium proximity prices. I was surprised as the staff was pleasant and the hotel felt well-maintained; I would stay here again.
Technology & Amenities
Internet SpeedSlow
7Mbps
Can you...
Check Email & Browse
Video Call (Zoom, FaceTime)
Watch Netflix / HD Streaming
Stream in 4K
Tech Available
Key Card for Elevator
Guest In-Room Tablet
Mobile Key Access
Smart TV
Wired Internet
Hospitality App/Texting
mid-scaleMiami BeachFLbusiness travelreviewed