The Confidante Miami Beach - The Unbound Collection by Hyatt Review
Miami Beach, FL
mid-scale
1 King Bed Ocean Front with Lounge Deck
Nov 1, 2021
Hotel Rating
4.0/ 5.0
Good
Weighted across 10 categories
Bed Comfort
4.00
Gym
4.50
Internet Speed
2.00
Location
4.50
Pool
4.00
Room Amenities
4.00
Room Cleanliness
4.00
Service
4.00
Value
3.50
Internet Speed
3.50
The Bottom Line
What We Loved
- Great location on Miami Beach with direct access to the beach.
- Booked through Hyatt Privé which came with roundtrip transportation from Miami airport. They picked us up from the Hyatt Centric Brickell & dropped us off at Miami airport.
- Great staff: from check-in to the bartender and restaurant staff, everyone we encountered was nice & professional.
- The hotel has a Museum of Graffiti collection, with an available audio tour, which was nice during a rainy day at the hotel.
- Room decor definitely has beachy vibes with carpet & furniture. Outdoor furniture was bright yellow & blue, which simulated the sun & ocean.
- Oceanfront views were a show-stopper. Spent most of the time on the balcony on the lounge chairs.
- Two pools (albeit next to each other), one for families & one for adults.
What We Didn't Like
- Ambersweet restaurant was closed during our Monday to Wednesday stay. All food ordered was taken to-go.
- The hotel charged a 20% service fee on every order. This 20% charge was not taken off for Globalist breakfast orders.
- At 350 square feet, the room & bathroom was small. I intentionally booked the King Deluxe to have a sofa & the "upgraded" room did not have a sofa.
- Wished the hotel had a more authentic Miami menu, including Peruvian, Cuban, or Venezuelan food.
The Verdict
Booked a King Deluxe for $239 (+ taxes & fees) per night & was upgraded to an Oceanfront with Lounge Deck. I booked this hotel specifically to be close to the beach, to lounge in the Miami sunshine & this hotel was perfect for that type of trip.
After living & working in South Florida for almost 10 years, I have come to tolerate Miami's lackluster customer service & premium proximity prices. I was surprised as the staff was pleasant and the hotel felt well-maintained; I would stay here again.
Technology & Amenities
Internet SpeedSlow
7Mbps
Can you...
Check Email & Browse
Video Call (Zoom, FaceTime)
Watch Netflix / HD Streaming
Stream in 4K
Tech Available
Key Card for Elevator
Guest In-Room Tablet
Mobile Key Access
Smart TV
Wired Internet
Hospitality App/Texting
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