Mandarin Oriental Miami Review

Miami, FL
luxury
Junior Bay View Suite | Room # 1109
Jun 20, 2022
Main hotel image

Hotel Rating

4.7/ 5.0

Excellent

Weighted across 10 categories

Bed Comfort
5.00
Gym
4.00
Internet Speed
2.00
Location
5.00
Pool
4.00
Room Amenities
5.00
Room Cleanliness
5.00
Service
5.00
Value
4.00
Internet Speed
3.50

The Bottom Line

What We Loved

  • Exceptional service. Across the board, everyone we encountered went above and beyond our expectations.
  • Great location in Brickell Key.
  • Spacious Junior Suite with comfy sofa & soaker tub.
  • Million dollar bay view.
  • Twice daily housekeeping & turndown service.
  • Nice-sized gym with plenty of equipment.
  • Large, comfortable bed. Requested firm pillows which were placed in the room upon arrival.
  • I was able to communicate via text & the staff was very responsive.
  • Ample storage including a bath cart which housed additional towels.
  • Large lobby with floor-to-ceiling windows with expansive bay views.
  • In-room amenities included plush robes, comfy slippers that didn't disintegrate after 1 wear, and water was provided in glassware.
  • Great-tasting food (breakfast & dinner)

What We Didn't Like

  • Safe in the closet is at an awkward angle.
  • Wifi is slow (7 Mbps).
  • The pool is small and the hot tub was closed.
  • The balcony has a ledge that we kept tripping on.
  • TV response time was slow. When you turned it on you would wait up to 30 seconds for it to register & then another 30 seconds for it to turn on

The Verdict

Book a stay through Mandarin Oriental's "One More Night" promotion, which offered a complimentary third night when you book three nights. Under their Fans of MO program our booking came with daily breakfast ($83), one time dining credit ($100) and a late check-out (1pm).

My friend spoke highly of the MO Miami for years and I was excited for our three night stay there. We had a wonderful time and now have a new bar for luxury hospitality. Excited for our upcoming stay at MO New York in the fall.

Technology & Amenities

Internet SpeedSlow
7Mbps

Can you...

Check Email & Browse
Video Call (Zoom, FaceTime)
Watch Netflix / HD Streaming
Stream in 4K
Tech Available
Key Card for Elevator
Guest In-Room Tablet
Mobile Key Access
Smart TV
Wired Internet
Hospitality App/Texting
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