Hyatt Zilara Rose Hall Review
Montego Bay, Jamaica
mid-scale
1 Bedroom Ocean Front Butler Suite | Room 1346
Nov 17, 2020
Hotel Rating
4.8/ 5.0
Excellent
Weighted across 10 categories
Bed Comfort
5.00
Gym
5.00
Internet Speed
4.00
Location
4.50
Pool
5.00
Room Amenities
4.50
Room Cleanliness
4.50
Service
5.00
Value
5.00
Internet Speed
16.50
The Bottom Line
What We Loved
- Close to the airport. The hotel has a check-in lounge at MBJ Sangster Airport, with a paid shuttle.
- Booked a 1 Bedroom Ocean View Room and was upgraded to 1 Bedroom Ocean Front Butler Suite. Our three butlers were very attentive & made the stay amazing.
- Delicious food. Due to COVID, restaurants rotated nightly & over the course of two weeks we were able to try many dishes.
- The hotel was at 30% capacity which resulted in little to no wait time for excursions and the pools were not crowded.
What We Didn't Like
- The beach was well-kept, however, there were rocks & seaweed. Ziva's side of the beach was better for entering the water.
- The butler-provided phone stopped working towards the end of our stay & we switched to texting the staff, which ended up being a better, faster way of communicating.
The Verdict
Booked a 16-day stay under Hyatt's Work From Hyatt program. This was a great deal that was provided per week: 1 cabana rental, 2 spa sessions, and 3 personal training sessions.
With the upgraded oceanfront room we had a large balcony that had amazing views.
The staff was attentive, super personable & great to be around.
Would highly recommend a stay at this all-inclusive resort.
Technology & Amenities
Internet SpeedFast
33Mbps
Can you...
Check Email & Browse
Video Call (Zoom, FaceTime)
Watch Netflix / HD Streaming
Stream in 4K
Tech Available
Key Card for Elevator
Guest In-Room Tablet
Mobile Key Access
Smart TV
Wired Internet
Hospitality App/Texting
mid-scaleMontego BayJamaicabusiness travelreviewed