Hyatt Regency Dulles Hotel Review

Herndon, VA
economy
2 Queen Beds High Floor | Room # 1016
Sep 22, 2023
Lounge: Member/Paid
Main hotel image

Hotel Rating

4.2/ 5.0

Great

Weighted across 9 categories

Bed Comfort
4.00
Gym
4.00
Internet Speed
1.00
Location
4.50
Pool
3.50
Room Amenities
3.50
Room Cleanliness
4.50
Service
4.50
Value
4.50

The Bottom Line

What We Loved

  • Nice spacious lobby with ample seating.
  • Very pleasant staff; breakfast attendant Rosa was phenomenal.
  • Breakfast on both days was good. Ordered off the menu (rather than the buffett) and the food came out promptly, was a good temperature & tasted good.
  • Spacious room with two queen beds, sofa bed, and desk.
  • In-room amenities included a Mr. Coffee machine and a mini fridge.
  • Comfortable bed with 4 pillows of varying firmness.
  • Beds have motion-sensor lights that are helpful during the night. The bathroom also has a motion-sensored night light.
  • The hotel has a 24-hour airport shuttle that picks up twice per hour (10 minutes and 40 minutes after the hour).

What We Didn't Like

  • The front desk is small with only two stations. Can see it getting congested during check-out with conference attendees.
  • Online photos looked more modern than the room in person. While there has been some renovation/updating the bones of the hotel are still old. 3 Elevators are small & slow (8 person max).
  • While spacious, the room lacks adequate outlets for the space. Many of the outlets are also commandeered for the in-room appliances and light fixtures.
  • Small bathroom, the toilet is close to bathroom door & shower door. At 5'2", I can stand in front of the toilet & width-wise (arms bent 90 degrees) can touch the wall to the shower door. Length-wise I can touch the back of the door to the wall behind the toilet.
  • There was one day when they were very slow to respond to text inquiries.
  • A hotel keycard was never needed for the elevator, which is a safety concern.
  • The walls are thin. We could hear our connecting room neighbor on the phone.

The Verdict

After arriving on a red-eye, it was great to catch the free hotel shuttle (Ubers were $22 for the less than 2-mile journey) to this airport hotel. By airport hotel standards, for 5,00 Hyatt points a night (Category 1), this is a great base, with spacious rooms & friendly staff.

Helpful Tip

The hotel airport shuttle runs every 30 minutes (:10 and :40).

Technology & Amenities

Internet SpeedPoor
2Mbps

Can you...

Check Email & Browse
Video Call (Zoom, FaceTime)
Watch Netflix / HD Streaming
Stream in 4K
Tech Available
Key Card for Elevator
Guest In-Room Tablet
Mobile Key Access
Smart TV
Wired Internet
Hospitality App/Texting
Room Amenities
Coffee Machine(Nespresso)
Toothpaste
Useable Fridge
Slippers/Robes
Soap Provided(Bar Soap)
Additional Amenities
economyHerndonVAlounge accessbusiness travelreviewed