Staying at Hyatt Herald Square New York? We loved the Chromecast TV and Raymond’s friendly check-in. See if this Midtown spot fits your NBA trip plans.
Ratings at a glance
Bed Comfort4.5
Gym3.0
Internet Speed4.5
Location4.5
PoolN/A
No PoolRoom Amenities4.0
Room Cleanliness4.0
Service4.5
Value4.0
The Bottom Line
The Verdict
In town for a NY Liberty game we needed a central base. The Hyatt Herald was the cheapest option of the 4 star ratings, and helped me achieve another stay towards Brand Explorer. Not expecting much, we were surprised by the friendly front desk & rooftop bar staff along with the albeit small, functional & comfortable room. As we plan our return to NY for a Knicks game I am already planning our return stay here.
What We Loved
- Good location in Midtown Manhattan, close to everything & anything.
- Raymond at the front desk was very jovial & provided a wonderful check-in experience.
- TV has chromecast functionality that worked well.
- The window could be opened to allow in all the sights & smells of Midtown New York.
- Comfortable King-size bed.
- Staff at the rooftop bar were personable. Happy hour food and drinks were good. [January 2025 update] The rooftop bar was closed for the winter season, drinks & $10 bar bites were available in 1st-floor dining area. The coconut shrimp, truffle fries & chicken wings were good & reasonably priced.
- $233 average per night rate is cheaper than NYC's $300 rate. For the price & location it is a steal. [January 2025 update] Paid ~$145 per night during our 4-night stay which is a great price point for this hotel
What We Didn't Like
- Keycard is not needed for the elevator which is a safety concern.
- The hotel only has 2 elevators, which results in long wait times in the mornings. [January 2025] One elevator was out of service during our stay. There was a note in the lobby which called it an "elevator project". Expect longer wait times during 8 - 10 am and 3 - 5 pm.
- Room is small at 195 square feet; hard to navigate with 2 adults and luggage.
- We were "upgraded" to a city view room however, our room looked into the buildings across the street.
- During the mornings the housekeeping door nearby creaks very loudly when accessed which happened very frequently.
- Breakfast service while good intention was slow & the server forgot several items. One party's food came out almost 5 minutes after the first plate was dropped off. After eating here the first day (Globalist benefit) we skipped it as there are ample food places within walking distance.
- Very thin walls. I could hear when our next door neighbors sneezed.
- $25 daily destination fee with minimal inclusions (waived for Globalist). https://www.hyatt.com/en-US/hotel/new-york/hyatt-herald-square-new-york/nychh/policies
Technology & Amenities
Internet SpeedExcellent
74Mbps
Can you...
Check Email & Browse
Video Call (Zoom, FaceTime)
Watch Netflix / HD Streaming
Stream in 4K
Tech Available
Key Card for Elevator
Guest In-Room Tablet
Mobile Key Access
Smart TV
Wired Internet
Hospitality App/Texting
Room Amenities
Coffee Machine(Generic Coffee)
Toothpaste
Useable Fridge
Slippers/Robes
Soap Provided(Wall Mounted)
Additional Amenities