Hotel Indigo Harrisburg-Hershey Review

Item: Hotel Indigo Harrisburg-Hershey Review
Rating: 2.9
Author: Meet the Whytes

Harrisburg, PA

economy

Executive King Suite | Room 331

12/10/2021

The Hotel Indigo Harrisburg is located in a commercial area off Interstate 283, this informal hotel is 5 miles from the 1890 Walnut Street Bridge and 6 miles from Harrisburg International Airport.

Hotel Rating

2.91

Poor

A comprehensive look at what makes this special.

Bed Comfort

4.00

Gym

3.00

Internet Speed

3.50

Location

4.00

Pool

0.50

Room Amenities

3.00

Room Cleanliness

2.50

Service

0.50

Value

2.00

The Bottom Line

What We Loved

Close to Harrisburg Airport (MDT), with a shopping plaza & restaurants across the street.
Executive King Room was spacious & kitchenette was equipped with a cold mini-fridge, microwave, Keurig coffee machine & sink.

What We Didn't Like

The staff was lackluster. The front desk attendant was short in responses & not attentive. I called prior to arrival to inquire if I would be able to check in early (at noon). The person on the phone said it would not be a problem. When I arrived & stated I wished to check in the front desk person stated rudely "Check-in is at 3 pm". I informed her that I had called in & was told I could check in early. With a sigh & brief typing on the computer, she stated "Oh, looks like your room is ready". Walking through the hallways we were not acknowledged by the staff.
No COVID protocol. Staff was not wearing masks nor did they enforce patrons to. However, the hotel restaurant was closed due to "COVID", which seemed contradictory.
Question regarding the cleanliness of the room due to the two AC units being covered in dust & the dirty Keurig machine.
The outdoor pool was drained, likely closed for the winter season.
As an IHG Platinum member, I received no recognition of status.
The total price of $167.66 seemed expensive for the area. This hotel should be priced around $80 - $100 per night.

The Verdict

If I was in the area in the future, I would choose a different hotel. The staff was apathetic & rude, the room while spacious was not clean & the price was too high. One night was too long of a stay at the Hotel Indigo Harrisburg, PA.