Hotel Indigo Harrisburg-Hershey Review

Harrisburg, PA
economy
Executive King Suite | Room 331
Dec 10, 2021
Main hotel image

Hotel Rating

2.9/ 5.0

Fair

Weighted across 9 categories

Bed Comfort
4.00
Gym
3.00
Internet Speed
3.50
Location
4.00
Pool
0.50
Room Amenities
3.00
Room Cleanliness
2.50
Service
0.50
Value
2.00

The Bottom Line

What We Loved

  • Close to Harrisburg Airport (MDT), with a shopping plaza & restaurants across the street.
  • Executive King Room was spacious & kitchenette was equipped with a cold mini-fridge, microwave, Keurig coffee machine & sink.

What We Didn't Like

  • The staff was lackluster. The front desk attendant was short in responses & not attentive. I called prior to arrival to inquire if I would be able to check in early (at noon). The person on the phone said it would not be a problem. When I arrived & stated I wished to check in the front desk person stated rudely "Check-in is at 3 pm". I informed her that I had called in & was told I could check in early. With a sigh & brief typing on the computer, she stated "Oh, looks like your room is ready". Walking through the hallways we were not acknowledged by the staff.
  • No COVID protocol. Staff was not wearing masks nor did they enforce patrons to. However, the hotel restaurant was closed due to "COVID", which seemed contradictory.
  • Question regarding the cleanliness of the room due to the two AC units being covered in dust & the dirty Keurig machine.
  • The outdoor pool was drained, likely closed for the winter season.
  • As an IHG Platinum member, I received no recognition of status.
  • The total price of $167.66 seemed expensive for the area. This hotel should be priced around $80 - $100 per night.

The Verdict

If I was in the area in the future, I would choose a different hotel. The staff was apathetic & rude, the room while spacious was not clean & the price was too high. One night was too long of a stay at the Hotel Indigo Harrisburg, PA.

Technology & Amenities

Internet SpeedAverage
16Mbps

Can you...

Check Email & Browse
Video Call (Zoom, FaceTime)
Watch Netflix / HD Streaming
Stream in 4K
Tech Available
Key Card for Elevator
Guest In-Room Tablet
Mobile Key Access
Smart TV
Wired Internet
Hospitality App/Texting
economyHarrisburgPAbusiness travelreviewed