Four Seasons Hotel Silicon Valley at East Palo Alto Review

Palo Alto, CA
luxury
Premier Room | 1 King Bed
Feb 10, 2024
Main hotel image

Hotel Rating

3.9/ 5.0

Good

Weighted across 9 categories

Bed Comfort
3.00
Gym
4.00
Internet Speed
4.00
Location
4.00
Pool
4.00
Room Amenities
4.50
Room Cleanliness
4.00
Service
5.00
Value
4.00

The Bottom Line

What We Loved

  • Staff was top-notch, including Emily at check-in.
  • Booked a superior room & was upgraded to a premier room.
  • Welcome amenity, fruit basket & sparking water, in the room upon arrival.
  • ⁠In-room Nespresso, kettle, bottled water, robes and slippers.
  • I had the best massage at the spa, highly recommend.
  • Nice gym & pool area, which has cabanas.

What We Didn't Like

  • ⁠The bed is very firm, not the usual 'envelope you' mattress that we've come to love at other Four Seasons stays. We had to requested a 2nd mattress pad added prior to our first night as we were both unable to sleep.
  • The room has old amenities turn dial temperature control, manual shades, and no bathroom night light.
  • Sliding door bathroom, with a frosted sliding door separating the toilet, maybe a privacy issue for some.
  • Requested items via app & only some were brought up.
  • Hotel is in a residential part of town, not close to many tourist friendly activities, especially if you do not have a rental car.

The Verdict

Booked a 3rd night free birthday stay at the Four Seasons Palo Alto. While the staff was exceptional & breakfast was phenomenal, I would not return until the property did a renovation & modernized the standard room similar to the May 2024 renovation of their suites.

Technology & Amenities

Internet SpeedAverage
19.4Mbps

Can you...

Check Email & Browse
Video Call (Zoom, FaceTime)
Watch Netflix / HD Streaming
Stream in 4K
Tech Available
Key Card for Elevator
Guest In-Room Tablet
Mobile Key Access
Smart TV
Wired Internet
Hospitality App/Texting
Room Amenities
Coffee Machine(Nespresso)
Toothpaste
Useable Fridge
Slippers/Robes
Soap Provided(Wall Mounted)
Additional Amenities
luxuryPalo AltoCAbusiness travelreviewed