Ventana Big Sur Review
"With 59 secluded suites featuring expansive balconies, 160 magnificent acres of natural splendor on the rugged Pacific coast, and amenities and activities both private and purposeful, Ventana embodies the notion that space is luxury.
This is a place where everyone can find what they seek, from romance and emotional connection to perspective and solitary reflection." Alila Ventana Big Sur
Hotel rating breakdown
What we loved
- Location, location, location: "Window" into Big Sur & its beauty. Close to Pfeiffer State Park & Pfeiffer Beach, with access to many other hiking trails. Great home base after exploring the outdoors.
- Not usually a fan of the "log cabin" aesthetic, truly loved the room decor that paid homage to the surroundings in a clean and modern way.
- Meal-inclusive package, where alcohol is not included. Note: this is a temporary perk, added due to COVID.
- Nice room with a comfortable bed. Hooray for an in-room Nespresso & double sinks!
- Wonderful staff. Everyone we interacted with was pleasant and super accommodating. From Michael & Richard during dinner service to Thomas & Ramiro during lunch. There are many ways to contact guest services, you can use the in-room tablet, use the in-room rotary phone, or text.
What we did not like
- Internet was sporadic, not too big of a deal as we came here to explore the outdoors. Might be an issue if you come here planning on working remotely.
We spent 30k points per night for our 4-night stay where cash rates are upwards of $3,000/night. Having Hyatt Globalist we were upgraded to a Big Sur Villa, their 930 - 1,198 square foot bi-level suite, which was a treat. Overall great stay would definitely return.
Hotel Techology & Amenities
This internet speed is great for:
TV Ports, Plugs & other tech
Availiable in the room/hotel:
Key Card needed for Elevator
Guest In-Room Tablet
Mobile Key Access
Our most anticipated stay of the year: 4 nights at Alila Ventana Big Sur. After flying into Oakland airport, we walked over to the Hertz counter to pick up our rental car. At the counter, the woman pointed us to a row of cars and told us to select one. After scanning the row of Hyundai Elantras, Nissan Altimas, and Toyotas we picked a 2021 Toyota Prius to take us on the 32-mile journey for our one-night stay at the Hyatt Centric Mountainview, further on the 120-mile journey to the Ventana Big Sur.ARRIVALAfter turning onto Coast Ridge Rd, we drove up to the front gate. We were greeted by an attendant who confirmed our reservation & then opened the gate for us to enter (when unattended there is a call box you can use to reach the front desk who can also open the gate). We drove up the windy, very small road to the valet station. The valet greeted us, reconfirmed our reservation & ushered us up the stairs to the Sur House for check-in. At check-in, we were provided a glass of wine & were given a map along with an overview of the property. Check-in was wonderful as we were one of two couples in the Social House. It was intimate and very informative.ROOMAfter check-in, we walked less than 1 minute to our Big Sur Villa, Room 23. This room is located in the building to the right of Social House, which made for a short walk to the pool & lawn seating areas.
The Big Sur Villa is "bi-level accommodation with plenty of room to roam". Downstairs there is an outdoor patio, a living room with a fireplace along with a dining area equipped with a Nespresso machine, a sink, ample storage & a mini-fridge. Upstairs there is a very comfortable King bed, two outdoor terraces along with a bathroom equipped with dual vanity, a soaker tub & a shower. At over 900 sq feet, the room was bigger than many NY apartments and was quite comfortable for our 4-night stay.
In the room was an Ipad, that could be used to order food (during our stay the hotel was all-inclusive), request housekeeping, or check your folio. Each night, we ordered in-room dining for breakfast the next morning, with the food arriving promptly at the scheduled time.DININGAfter we were settled in the room, we headed out on the 0.5-mile walk to the Sur House for dinner. Prior to arrival, we received an email requesting our preferred dinner time & we selected 530pm. The walk from the room to the restaurant was through the Redwoods & absolutely breathtaking. There were chairs placed along the 0.5 walks if you needed to sit & the hotel also offered a service to help those unable to walk to the restaurant. Upon arrival, we were greeted, checked in & brought outside to the leftmost table facing the ocean. I would highly recommend coming to dinner early to ensure you can select this table which allows for endless views, as well as once the sun sets, the outdoor temperature rapidly drops. The staff has heat lamps by each table and will hand out blankets, however, the cold will still cut through you.