Hyatt Regency Waikiki Hotel Review

Honolulu, HI
mid-scale
Family Ocean Suite | Rooms #3809 & 3810
May 2, 2022
Main hotel image

Hotel Rating

4.2/ 5.0

Great

Weighted across 9 categories

Bed Comfort
3.50
Gym
3.50
Internet Speed
2.50
Location
5.00
Pool
4.00
Room Amenities
4.00
Room Cleanliness
4.00
Service
5.00
Value
4.00

The Bottom Line

What We Loved

  • Million-dollar, oceanfront balcony views.
  • Located across the street from Waikiki Beach.
  • On-site restaurants were open; the food, was expensive yet tasty.
  • The staff was friendly & accommodating.
  • The hotel is a self-contained resort with ample shopping located on the ground floor. They offered daily classes and activities including a biweekly Farmer’s Market.
  • Wifi had no issues doing Zoom calls on the balcony.
  • Shor buffet breakfast was good, with similar food to Regency Club, except Shor came with an omelet station.
  • Very responsive text feature.
  • Coin laundry is located on the 4th floor.
  • The daily $42 resort fee includes Go Pro rental with plenty of accessories.
  • Reasonably priced ($200 - $350/night) hotel for location and amenities. The Royal Hawaiian, across the street, starting price was $350/night.

What We Didn't Like

  • Rooms are dated with visible wear and tear
  • Beach equipment (towels, chairs) are not available prior to 730am. If you want to get an early start on the beach day, you will likely have to bring your own.
  • No robes provided - requested via app & they were promptly brought to the room
  • The connecting rooms automatically lock. When we arrived the connecting door was locked & we asked housekeeping to unlock it. The wind from the balcony slammed the door shut & we were unable to access the 2nd room. The same housekeeping attendant let us back in & then left the lock in the “closed” position to prevent future issues.
  • Rooms needed a bit more soundproofing. We are able to hear (and feel) when our neighbors open and closed their doors. Also, noise could be heard from the street 38 floors below.
  • For the size, the gym was rather small with machines in one space and free weights in another. In the mornings it was pretty packed & hard to use multiple types of equipment.
  • The hotel is very large and spread out between two towers.
  • YouTube TV Chromecast functionality was not working (known Hyatt/YouTube API issue)
  • The TV while large was a bit sluggish. You had to be directly in front of it in order to change the channel.

The Verdict

Booked under Hyatt Privé at $415/night for a Two Queen Oceanfront. Used a Suite Upgrade to confirm into a Two Queen Family Suite. Would definitely return for the great location with tons of activities.

Technology & Amenities

Internet SpeedSlow
9Mbps

Can you...

Check Email & Browse
Video Call (Zoom, FaceTime)
Watch Netflix / HD Streaming
Stream in 4K
Tech Available
Key Card for Elevator
Guest In-Room Tablet
Mobile Key Access
Smart TV
Wired Internet
Hospitality App/Texting
mid-scaleHonoluluHIbusiness travelreviewed